Dear Amazon:
We clearly understand that we incorrectly classified our product listings,we create
product detail pages in the wrong category. To demonstrate our determination to always comply with amazon selling policies, and
to Never make such a mistake ever again, and more importantly, to stand by amazon’s
side in wish to to help amazon have a further profound investigation into this issue. We have deleted related listings(ASIN:B086JGLCVM,B086JHBS4H, B086JH479R, B086JJ9KMD, B086JGT3W8, B0862FHWQ5, B086DFVVLJ, B086DFHLBH, B086DDNBCX, B086D9LPKB, B086D1FYVK, B086DFD6NT, B086CXQK28, B086DC2MDP, B086DG4DRN, B086D1JFVR, B086D6YT84, B086D6B2QN, B086D23ZRX, B086DHS1K9, B086J9122J, B086J9QPM2) and
deleted all the listings in our account, in our account,all our team member were
held the meeting to discuss the issue, analysis all amazon’s notification,and
review all amazon’s policy. Hereby we offer the plan of action in sincerely hoping that you can see our strong
determination to solve the problem and give us another chance to be a high qualified
Amazon seller. --The root cause(s) of the Miscategory issues. At this moment, we understand our problem:
We created product detail pages in the wrong category
The main reason😮ur staff knowledge on”Product detail page rules”,“Adult products
policies & guidelines”，“ASIN Creation Policy” and “Prohibited seller activities and
actions” is very limited. Meanwhile ,our staff created too much listings in our
store,we didn’t carefully check whether the product detail pages are in correct
categories on Amazon before they are listed by the new employee.Last,our company
did not have scientific standard procedure and did not paid much attention to the
listing uploading. For example:
ASIN Corrected category Measures
B086JGLCVM Tools & Home Improvement< Safety &
Security<Personal Protective
Equipment<Masks & Respirators<Safety
Masks
Deleted
B086JHBS4H Tools & Home Improvement< Safety &
Security<Personal Protective
Equipment<Masks & Respirators<Safety
Masks
Deleted
B086JH479R Tools & Home Improvement< Safety &
Security<Personal Protective
Equipment<Masks & Respirators<Safety
Masks
Deleted
B086JJ9KMD Tools & Home Improvement< Safety &
Security<Personal Protective
Equipment<Masks & Respirators<Safety
Masks
Deleted
B086J9122J Tools & Home Improvement< Safety &
Security<Personal Protective
Equipment<Masks & Respirators<Safety
Masks
Deleted
B0862FHWQ5 Tools & Home Improvement< Safety &
Security<Personal Protective
Equipment<Masks & Respirators<Safety
Masks
Deleted
B086JGT3W8 Tools & Home Improvement< Safety &
Security<Personal Protective
Equipment<Masks & Respirators<Safety
Masks
Deleted
B086DFVVLJ Tools & Home Improvement< Safety &
Security<Personal Protective
Equipment<Masks & Respirators<Safety
Masks
Deleted
B086DFHLBH Tools & Home Improvement< Safety &
Security<Personal Protective
Equipment<Masks & Respirators<Safety
Masks
Deleted
B086DDNBCX Tools & Home Improvement< Safety &
Security<Personal Protective
Equipment<Masks & Respirators<Safety
Masks
Deleted
B086D9LPKB Tools & Home Improvement< Safety &
Security<Personal Protective
Equipment<Masks & Respirators<Safety
Masks
Deleted
B086D1FYVK Tools & Home Improvement< Safety &
Security<Personal Protective
Equipment<Masks & Respirators<Safety
Masks
Deleted
B086DFD6NT Tools & Home Improvement< Safety &
Security<Personal Protective
Equipment<Masks & Respirators<Safety
Masks
Deleted
B086CXQK28 Tools & Home Improvement< Safety &
Security<Personal Protective
Equipment<Masks & Respirators<Safety
Masks
Deleted
B086DC2MDP Tools & Home Improvement< Safety & Deleted
Security<Personal Protective
Equipment<Masks & Respirators<Safety
Masks
B086DG4DRN Tools & Home Improvement< Safety &
Security<Personal Protective
Equipment<Masks & Respirators<Safety
Masks
Deleted
B086D1JFVR Tools & Home Improvement< Safety &
Security<Personal Protective
Equipment<Masks & Respirators<Safety
Masks
Deleted
B086D6YT84 Tools & Home Improvement< Safety &
Security<Personal Protective
Equipment<Masks & Respirators<Safety
Masks
Deleted
B086D6B2QN Tools & Home Improvement< Safety &
Security<Personal Protective
Equipment<Masks & Respirators<Safety
Masks
Deleted
B086D23ZRX Tools & Home Improvement< Safety &
Security<Personal Protective
Equipment<Masks & Respirators<Safety
Masks
Deleted
B086DHS1K9 Tools & Home Improvement< Safety &
Security<Personal Protective
Equipment<Masks & Respirators<Safety
Masks
Deleted
B086J9QPM2 Tools & Home Improvement< Safety &
Security<Personal Protective
Deleted
Equipment<Masks & Respirators<Safety
Masks
Action: We understand mask products MUST be listed under Personal
Protective Equipment and in any one of the appropriate categories.We have
corrected and deleted all the related asins in our Amazon account. --The actions you have taken to resolve adding miscat of ASINS issues. 1.Carefully check all the listings in our account ,deleted all related the listings
and made all listings to abide amazon policy. (1)On September 1,we have deleted miscategorized
listing(ASIN:B086JGLCVM,B086JHBS4H, B086JH479R, B086JJ9KMD, B086JGT3W8, B0862FHWQ5, B086DFVVLJ, B086DFHLBH, B086DDNBCX, B086D9LPKB, B086D1FYVK, B086DFD6NT, B086CXQK28, B086DC2MDP, B086DG4DRN, B086D1JFVR, B086D6YT84, B086D6B2QN, B086D23ZRX, B086DHS1K9, B086J9122J, B086J9QPM2). If we
were to create new listings, they will also be listed individually, strictly complying
with amazon policy. (2)Double checked all the other remaining listings. On April 1, our account manger Kai Wang made the checking in order to make sure
all our remaining listings are in compliance with Amazon policies and rules. When
finding any listing is inappropriate s we have deleted the listings. Now we have deleted all the listing in our account:
2.Organized the emergency meeting to discuss the related issue and arranged the
training of “Image Guidelines for Clothing”,“Adult products policies
&guidelines”,“Requirements and Restrictions” “Prohibited Seller Activities and
Actions” for our whole staff. We have held one meetings after our received the notification.The meeting was
hosted by the team leader Kai Wang.We went further into our mistake and talked
about how to be a qualified seller on Amazon. Full staff attended the meeting, and we
deeply discussed our mistake and made a set of specific measures and related
responsible staff to prevent similar mistake. On the meeting, we discuss about the
training project and monitoring system and other company policy as well. Meeting including 5 part:Analysis, Study, Check, Revise, Prevent. (1)Analyze the email of Amazon’s notification . (2)Learning the related policy:Adult products policies & guidelines”,“Image
Guidelines for Clothing”,“Product detail page rules” and etc. (3)Find out the specific points caused the issue ,checked all the listings. (4)Take some actions to solve the issues
(5)How we will prevent this in the future. 3.Took our responsibilities in getting things right again. Wrong category and inappropriate image information will bring the bad customer
experience , the That is our mistake and we promise we will be responsible for this.If
any customer that contacts us for this issue,We will provide a satisfied solution for
customers according to customer’s requirements. Please be assured that we will be
responsible for our mutual customers definitely for this inconvenience and lost. 4.Estalished Management System: department manger (Kai Wang) and another
employee (Liang zhang ) will take turns to monitor the account performance 24/7
and enhance management regarding Asin creation procedure. (1)We have drafted an agreement that all staff should operate stricly complying with
Amazon policies and for those who failed to well-conduct, penalties should be
implemented accordingly. Every team member has signed on this protocol, promising
to comply strictly with Amazon policy, or else, they will suffer relevant loss.
(2)Employee’s salary will differ as per their performance. We will reward whoever does a great job on Amazon and Punish whoever violates the
rules. Misbehaved employees shall be fined by 2002000 RMB if they do not follow
the instruction of Amazon variation rules and other rightful policies. (3)We made New rules:
New employees must study Amazon's official policies of the information about
uploading the new product and the policies of constructing variants. Test for the Amazon policy at least once a month, Only when they pass the exam can
they operate the Amazon system. The special department of policy and risk control should always pay attention to the
latest policies issued by Amazon and arrange the department members to learn the
new policies in time. Any creation of variation listing will be reviewed by supervisors before new
employees release or modify the product information. Anyone is not allowed to violate the Amazon policy. Once found, the employee's
operation permissions will be canceled. We promise we’ll follow variation policy in future, meeting Amazon selling policy. 5.Punished the related staff. Since a new staff from the sales department had mis-categorized the products ,added
inappropriate image /video and causes severe loss to the team, he has been strictly
warned, removed of this month’s bonus, and put on probation. His immediate
supervisor was also given a strict warning. The two were also requested to submit a
report to the management with detailed explanation and future preventive measures. We will adjust an employee’s salary according to their performance in our account.We
reward our advanced staffs every month.If we found someone who violate Amazon
rules twice, we will deduction the employee bonus.if serious ,immediately dismissal
6.Assigned a specific employee who are responsible for listings to check listings. We have assigned an employee (Mei Wang )who are responsible for checking whether
the new listings are in violation of “Product Detail Page Rules”. They will update the
listings timely to make sure that they always comply with Amazon's listing policy. We
believe that we can do it better with a professional, skilled, and expanded team.We
guarantee that all the products obey to laws and Amazon’s policies, all the variations
are correct. -- The steps you have taken to prevent violation going forward. 1.We will study and obey Amazon policies and rules continuously. In future, we will make sure that all the listings in our account are carefully checked
and double-checked to ensure they comply with the newest policies and rules. We
should shape the atmosphere of well-behavior and honesty among our team members. What’s more important is that we should always keep Adult products policies
&guidelines as a motto, in case we shall ever make such stupid mistake again in the
future. It was our fault for not taking the significance of fully comprehending and obeying
Amazon’s policies, neither the necessity of establishing proper Training Plan. We
paid too much attention to profit but failed to teach ourselves. If we had well learn
how to create correct product detail pages, things could be different today. We will arrange training on each Friday afternoon 2.30-4.30
People in charge of training: Kai Wang (Manager of Marketing Department)
Participants: All staff
Place of training : Number 1 meeting room
Time of duration: 60 minutes for each lesson
Expected results: First comprehensively learn “Adult products policies
&guidelines”,“Image Guidelines for Clothing”,Second, summarize and record the
rules which are not familiar to us. Third, use the policy to guide our daily work. We will regularly learn the following policy , which include, but are not limited to:
Adult products policies & guidelines
https://sellercentral.amazon.com/gp/help/external/G200339940?language=en_US
(1)Flagged as Adult: The IS_ADULT_PRODUCT flag must be set to TRUE for the
following products and their accessories: Performance enhancers, Dildo/vibrator,Constriction loop/ring,Male masturbators,Sex dolls,etc. (2)New Condition Only: All Sexual Wellness products must be in NEW condition
only. (3)No Nudity: The package or listing must not contain any form of nudity. (4)No Profanity/Graphic Language: Use of profanity or graphic language in the
product's title or packaging is strictly prohibited. (5)Expiration: Expiration dates must be clearly displayed on all applicable products. (6)Clinical Tone: Any language describing a product must be "clinical" in
tone—careful, businesslike, and straightforward, focusing simply on product
features/benefits without sexual innuendo, adult language, or aggressive marketing. In addition to the above mentioned guidelines, We must comply with the
following:
(7)All offensive content is strictly prohibited. (8)Applicable laws or shipping restrictions. We must follow any applicable laws or
shipping restrictions for adult material. (9)Sexual Wellness Categories: Sexually suggestive products MUST be listed under
Health & Personal Care, Sexual Wellness and in any one of the following categories. If
you fail to list these products in the following categories, your account may be
suspended or removed. Product Detail Page Rules:
https://sellercentral.amazon.com/gp/help/200390640
https://sellercentral.amazon.com/gp/help/200390640
Comply with the relevant style guide for the product you're listing.
Don’t use HTML, JavaScript, or other types of code in your product detail pages. As a special case, line breaks can be used in the description. None of the following are allowed in product detail page titles, descriptions, bullet points, or images: ° Pornographic, obscene, or offensive content. ° Phone numbers, addresses, e-mail addresses, or website URLs. ° Details of availability, price, or condition. ° Links to other websites for placing orders, or alternative shipping offers, such
as free shipping. ° Spoilers on Books, Music, and Video or DVD (BMVD) listings. This includes
giving away plot details crucial to the suspense or surprise ending of a story. ° Reviews, quotes, or testimonials. ° Requests for positive customer review. ° Adverts, promotional material, or watermarks on images, photos, or videos. ° Time-sensitive information, such as dates of tours, seminars, or lectures. Product titles must not have more than 200 characters, including spaces. This
upper limit applies to all categories. Some categories might have a limit of even
fewer characters. Change a product’s category
https://sellercentral.amazon.com/gp/help/G201950630
Overview of Categories
https://sellercentral.amazon.com/gp/help/G200332540
Prohibited Seller Activities and Actions：
https://sellercentral.amazon.com/gp/help/G200386250
Condition Guidelines：
https://sellercentral.amazon.com/gp/help/201844590
Product Image Requirements
https://sellercentral.amazon.com/gp/help/1881
Image Guidelines for Clothing https://sellercentral.amazon.com/gp/help/200498950
Item Type Keyword (G): Please review the BTG for the Clothing & Accessories
category through the link below:
https://sellercentral.amazon.com/gp/help/G1661
2.Enhance commutation with Amazon, especially when things are not clear. We feel regretful that we missed your warning letters.With the assumption that such
violations were not serious, we put our focus on sales and marketing. We forgot that
Suggestions from Amazon are most professional.If we turn to Amazon for help, situation will be easy. We will closely stay with Amazon in our future work. Time : Consult with Amazon if problems occur.Or, turn to Amazon if we fail to
understand some Policies of Amazon. Expected results: To get more professional suggestions and help us deal with
problems easily. 3.We will strict inspection for qualification of our employees. We will strictly check the staff’s qualification. If our staff is not qualified, we will
timely change our staff and provide the complete training immediately in order to
make sure that the similar problem won’t happen again. Train our employees Amazon Adult products policies &guidelines, make sure they
are familiar with Amazon policy, and before uploading a new listing on our stores, our sales manager will check all the contents, confirm that the information completed
is consistent with the actual product, especially the true variations of the parent
products. Test for Adult products policies &guideline, “Requirements and Restrictions”
“Prohibited Seller Activities and Actions” and other Amazon rules every month to
make sure everyone keep firmly in mind.
4.Use accurate classification for every product and make sure that every listing
have a Category (Item-type). Choose accurate classification for every product and make sure that every listing have
a Category (Item-type) and are assigned one that is accurate to avoid reduce sales of
the listings, because I know that buyers have a more difficult time finding them using
search or browse due to item listed in an incorrect location. Our account manager is
charge of identify and fix the listings that are not correctly classified. 5.Don’t add the prohibited information about specific listings to detail page titles, descriptions, bullet points, or images. It is prohibited to list company as the product manufacturer to product detail pages. Sellers on Amazon are not allowed to include any of the following information about
their specific listings in detail page titles, descriptions, bullet points, or images:
Availability, price, condition, alternative ordering information (such as links to other
websites for placing orders), or alternative shipping offers (such as free shipping). 6.Always comply with amazon product detail page rules, to make sure we will
never add inaccurate information in a product detail page, to prevent any similar
or any other violation on amazon product detail page rules, to make our future
product detail page always have the most correct, precise and informative
information, and will not mislead customers:
(1)With a serious learning attitude, we had carefully watched the tutorial and shaped a
insightful understanding on how information is displayed on Amazon product detail
pages, and we understand what information is key and essential for customers to
identify the type of the product before they can further decide if the product is what
they are looking for. (2)In a discreet manner, we clicked inside of the amazon page introducing amazon
product detail page rules and carefully learned these rules sentence by sentence, word
by word. We understand by adding a product, we can ONLY create product detail
pages for products that are NOT currently available in the Amazon catalogue. So
before creating a product detail page, we will firstly carefully verify and make sure if
the product detail page we intend to create already exists in the Amazon catalogue, if
it already exists, the detail page will NOT be created. (3)We understand product detail pages must not feature or contain any prohibited
content or restricted products. We must comply with amazon Selling Policies and
Seller Code of Conduct, because any offenses or prohibited content can result in
suspension of our Amazon account. We will never misuse the Amazon selling website. We will never upload excessive
amounts of data repeatedly, we will never use the website in an excessive or
unreasonable way, because we understand above actions will create a disproportional
load on the website and impair the ability of other sellers to easily access and use the
website. We will never misuse or make excessive or unreasonable use of the Amazon
selling website, as the consequence will be severe such as leading to restriction or
blocking access to product feeds or any other website functions. (4)In creating product detail pages, we will always comply with amazon Seller code
of conduct.We understand Amazon enables us to reach hundreds of millions of
customers. Amazon strives to ensure a fair and trustworthy buyer and seller
experience. At Amazon, sellers are expected to adhere to the code of conduct
principles. Violation of the code of conduct principles can result in the loss of our
selling privileges and removal from Amazon Marketplace. We will
Adhere to all applicable laws and abide by all Amazon policies. Maintain current account information. Never misrepresent ourselves. Always act in a manner that ensures a trustworthy experience for Amazon customers. Never list products that might cause harm to Amazon customers. Never engage in any misleading, inappropriate or offensive behaviour. This applies to
all our activities, including but not limited to:
Information provided on our account. Information provided in listings, content or images. Communication between us and Amazon, or us and our customers.
Act fairly at all times. Unfair behaviour includes, but is not limited to the following:
Behaviour that could be deemed as manipulation or "gaming" of any part
of the buying or selling experience. Actions that could be perceived as manipulating customer reviews, including by
directly or indirectly contributing false, misleading or inauthentic content. Activities that could be perceived as attempting to manipulate Amazon's search results
or sales rankings. Actions that intentionally damage another seller, their listings or their ratings. (5)In our future product detail pages, before create them, we will firstly check word
by word, image by image, spelling to spelling to make sure our product detail pages
will not contain any following information:
Pornographic, obscene or offensive content. Phone numbers, physical postal addresses, email addresses or website URLs. Availability, price, condition, alternative ordering information (such as links to other
websites for placing orders) or alternative delivery offers (such as free delivery). Spoilers regarding Books, Music, Videos and DVDs (BMVD) listings (information
that reveals plot elements crucial to the suspense, mystery or surprise ending of a
story). Reviews, quotes or testimonials. Solicitations for positive customer reviews. Advertisements, promotional material or watermarks on images, photos or videos. Time-sensitive information (for example, dates of promotional tours, seminars, lectures and so on). (6)When creating a listing or when matching a listing to an existing listing, we will
definitely follow Amazon listing standards for any product sold on Amazon. We will appropriately and accurately classify each and every of our future products to
the most specific locations available. We will make sure each and everyone of our
product is accurately classified and categorized. If we have any concern or doubt in
classifying or categorizing our products correctly, before have it classified or
categorized with risk of any error, we will refer to specific amazon help pages or to
amazon seller support for the most correct, informative and clear help. (7)We will clearly write our product titles, product descriptions, and bullet points to
assist the customer in understanding the product. We will also make sure our product
titles, product descriptions, and bullet points always comply with the
category-specific style guide recommendations. In these attributes, we will provide as
much information as possible to help customers find our product and decide whether
to buy it. We will use only official product data. We will never include merchandising
information in these attributes, such as price reductions, and we will never include
offer-specific information in the product information sections. 7.For product images, we will make sure
All images accurately represent the product and only show the product that is for sale. All product and all its features are clearly visible. All Main images have a pure white background (pure white blends in with the
Amazon search and product detail pages – RGB colour values of 255,255,255). All Main images are professional photographs of the actual product (graphics, illustrations, mock-ups or placeholders are not allowed). They will not show excluded
accessories; props that might confuse the customer; text that is not part of the product;
or logos, watermarks or inset images. All images match the product title. All images are 1,000 pixels or larger in either height or width. All images will not exceed 10,000 pixels on the longest side. Only upload file JPEG formats images. NO image contain nudity or be sexually suggestive. NO image that are blurry, pixelated or have jagged edges. NO images of kids and baby underwear or swimwear that have been photographed on
a model. We understand for certain and specif categories, requirements on product images are
much more stricter and of higher demand, so before uploading images, we will refer
to all product image requirements and category-specific image guidelines and
carefully read them word by word to prevent any violation. But if we still have any
doubt or uncertainty, instead of uploading any image, we will refer to amazon seller
support for correct help and suggestion. 8.A professional team will be set up who are responsible for checking our
listings. (1)They will be responsible for checking all our future listings to make sure each
product we sell are correctly categorized in an accurate and precise category. Any
product that is not correctly categorized, the listing will be closed immediately and
will immediately contact amazon seller support to solve the problem and have the
product corrected into a correct and precise category. (2)They will be responsible for checking our employees daily working activities on
seller account to prevent any violation on amazon policies or any risks that might
cause violation or amazon selling policies or customer complaints. For example, they
will conduct a thorough review on each future product detail page to make sure all
product detail pages are created by our own, to make sure we did not list against any
detail page created by other sellers, to make sure there is not a single duplicate
ASIN/product detail page in our store, to make sure each future detail page is added
with only necessary, correct, informative and precise information that complies with
amazon detail page rules and customers need only and etc. If any product detail page
fails to meet any above requirements or even has a slightest conflict to amazon
product detail page rules or other selling policies, it will be directly and permanently
deleted from amazon. (3)They will be responsible for checking all our future listings to ensure that the UPC, EAN, ISBN, ASIN, or JAN code of each listing uses is appropriate and correct, if any
listing that contains incorrect information above, the listing will be immediately
closed and instead of making changes on own own, will immediately contact amazon
seller support for help to make the most correct, precise and legal amendments. (4)They will be responsible for checking all our future listing to make sure all
information in the product detail page has an item tile within 200 characters, bullet
points that no infringing information or dirty language or private information or a
third party website link or Requests for positive customer reviews etc, description
with no HTML, JavaScript, or other types of code, images with 255255255 RGB, images that contains no words, images that not PS to cheat customers, specifications
that carefully measured/tested/notarized and discreetly filled out. Any listing with any wrong information in a product detail page will be closed
immediately and we will contact seller support fro help to have such wrong
information corrected. (5)They will be responsible for for offering legal advice on our product listings to
prevent intellectual property right risks, they will be responsible for checking our
suppliers’ qualification for product authenticity, they will be responsible for
cooperating with our product quality control team to check products for authenticity
before shipping, they will be responsible for training all our employees in intellectual
property knowledge and product authenticity knowledge monthly. Any listing with the
above concerns will be deleted, any supplier with above concerns will be rejected, any
product with above concerns will be denied. (6)They will be responsible for examining all our current listings and participating
into our future listings’ creation, if we are allowed this ONE LAST chance to sell with
Amazon, we will be extremely and careful with any new listing we are to list on
Amazon, every word and image in a new product detail page we are to create on
amazon. We will pay great and great attention to check all details of each and every
listing from all aspects to make sure our remaining product listings and ASINs we
intend to list in the future will not cause intellectual property right infringement. And
after listing them on Amazon, we will also keep a close attention to these detail pages
every 4 hours to prevent any risk of item detail page being tampered, and to make
sure the item tile, bullet point, description, item image, search term, etc does not
contain any information that violate intellectual property right of any party. 9.We will continue to improve our product quality and service to attract our
customers
Instead of taking short cuts by risking our selling account, what we really need to do
is to improve the quality of our products. We will put our focus on products with high
quality, innovative and closely in line with consumer needs. Impress customers with
great products, let them leave positive reviews voluntarily. If the products we are
going to sell are of very good quality, with help from amazon sponsored products, lightening deals, enhanced brand content, chances of customers to make purchase is
large and customers are very likely to voluntarily post a positive review for them. We have set up a new PM Department. They will carefully study the best-selling
products on Amazon and select high-quality and creative products. We will delete a number of products with review rankings below 3.5. These products
always come with low quality and more customer problems which will easily lead to
customer dissatisfaction and bad reviews. We will not sell such products again. This also requires us to improve our ability on market analysis, product quality
control and supplier management, which will be very helpful for our future business
on Amazon. 10.We will take more attention our service and after-sale service. We also have a clear understanding to achieve our goal as a responsible and trusted
seller on amazon, we must provide our customers with the best quality products and
customer support. We will maintain the best customer service we can when at customers’service. We
will be prompt to customer messages, honest to customer inquiries, loyal to customer
requests, determined to customers’side, careful with customer complaints, correct and
fast with help needed. We will do whatever we can to for one purpose, that is to make
sure each customer of ours are feel at home with greatest purchasing experience ever. CUSTOMER before profit, make them HAPPY NO MATTER WHAT. We will keep
sticking to our principle of putting customers at the first place anytime and anyhow. We understand that Amazon stresses the importance of customers’ purchasing
experience greatly. So we are very much willing to stand with Amazon to make
customers happy at all costs. As we always believe, it is customers who make us who
we are, and customers are the power for us to strive forward, so will do try our best to
never let them down.
We promise this problem won’t happened again.We would be very grateful if amazon
can reinstate our selling privileged.We really cherish this account very much. With this severe lesson that we shall never forget, we now have a much more clear
understanding of our responsibility as a seller on amazon and with this message, we
sincerely wish amazon could know that we very much wish to improve ourselves in
all aspects to maintain a trusted seller on this trusted marketplace of amazon. Sincerely, we will try our best to give our customers pleasant experience on
Amazon and hope you can give us a chance to continue to sell on Amazon. Thank
you. Looking forward to hearing from you soon. Thank you very much!
Best regards, All members of our team
