Dear Amazon.
The root cause(s) of violating the section “All sellers must:not attempt to damage or abuse another Seller, their listingsor ratings”in the Seller Code of Conduct.
l We checked and found that in order to get our products promoted, our sales employee searchedand contacted with a third party who he knew by the introduction of his friend previously, thisthird party promised they could help Amazon sellers promote product sales safely and effectivclythey said they are rich in various resources such as the outsider platforms and thus they can helpsellers promote products or sales by damaging the benefits of our competitors.
They used a lot of buyer accounts to search, click and add our competitors’ products andcancel those orders immediately.
Without deep consideration, our sales employee believed the third party, accepled their "service"by told the third party our ASINs and relevant product links and the third party operated
Soon later, we found that the rank of our competitors' products ranking decreased shortly, andfinally our sales employee paid to the third party for their service
We are so sorry that this happened because we did not conduet enough training for our newcmployees, and thus our new sales employee is not aware of this kind of "marketing" company isiltegal and their method is totally illegal, which caused our account to be suspended anddeactivated We promise we will never do this kind of behavior again.
2We set a coupon discount code (50% discount) for a commodity, In this way, we got a lot oforders very soon.We canceled those orders but the rank of this product increased quickly within a short period oftime.
- In order to obtain as many positive reviews as possible within a very soon period, we purchaseda lot of customer accounts from the third party we mentioned, and used them to post fake positivereviews for us You can remove all prohibited reviews from my detail pages if you need
- We admit that we have used multiple accounts for the purpose of manipulating Amazoncustomer reviews We are so shameful right now and promise that we won't make such a stupid mistake ever again in the future business operation
- On Amazon backstage, we sent messages lo some of our customers who left negativecomments on our products, saying that "if they modify or delete their negative comment, we willgive them the full refind
6 We told those customers who left five-star feedbacks on our store to leave positive reviews onour products. And in return for this, we can provide them discount codes of our products for them.
The names, email addresses, physical addresses, phone numbers ofany third parties involved in this activity,
Name:邓一X
Telephone+861371415XXX
WechatID:hang-1XX
Address: No.11of Tairan No.9 Road, Futian District,Shenzhen, Guangdong Province, China
